About Us

Musafircab Pvt. Ltd. is a leading travel company based in Gorakhpur, Uttar Pradesh, with an operational office in Kathmandu, Nepal. We specialize in organizing customized and group tours across India and Nepal, proudly operating 80% of Nepal tours from cities like Gorakhpur, Varanasi, Patna, Lucknow, Ayodhya, and more.

Acceptance of Terms

By booking or using our services, you agree to abide by the following terms and conditions. Please read carefully before proceeding.

Booking & Payment Policy

  • Advance booking with a minimum deposit is mandatory.
  • Final booking confirmation will be shared via WhatsApp or Email after receiving the advance.
  • Remaining balance must be paid before trip commencement, unless otherwise agreed.
  • Part of the balance may be collected during the trip if pre-approved.

Cancellation & Refund Policy

Day Before Arrival Cancellation Charge Minimum Deduction Policy
0 – 7 Days100% of Total PackageNo Refund
7 – 15 Days30% of Total Package?25,000Whichever is Higher
15 – 20 Days20% of Total Package?18,000Whichever is Higher
20 – 30 Days20% of Total Package?10,000Whichever is Higher
More than 30 Days10% of Total Package?5,000Whichever is Higher

No refund once the tour has started or due to natural calamities, strikes, political unrest, or beyond control situations. However, Musafircab will assist with alternative arrangements.

Amendment Policy

  • Any change to itinerary or travel dates must be requested in writing.
  • Amendments may incur additional costs.

Travel Documents & Permits

Travelers must carry valid ID proof, passport, visa (if applicable), and permits. Musafircab assists with Nepal border permits but will not be liable for issues arising from incomplete or incorrect documents.

Liability Disclaimer

Musafircab is not liable for delays or disruptions due to natural calamities, strikes, political unrest, or third-party issues. Liability is limited strictly to the total amount paid to Musafircab Pvt. Ltd. Travelers are responsible for their belongings and personal conduct.

Vehicle & Driver Policy

  • All vehicles are commercially licensed and driven by trained professionals.
  • Driver duty hours: 6:00 AM – 8:00 PM (flexible with extra charges).
  • Routes & seating are subject to safety guidelines and driver discretion.

Code of Conduct

Travelers must behave respectfully with drivers, staff, and fellow passengers. Misconduct may result in immediate termination of services without refund.

Insurance

Musafircab does not provide travel insurance. Travelers are advised to arrange personal travel insurance covering health, accidents, and baggage.

Jurisdiction

All legal matters shall fall under the jurisdiction of Gorakhpur, Uttar Pradesh courts.

Contact Us

Email: support@musafircab.com
Phone: +91-8881118838
Website: www.musafircab.com

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